HIPAA Compliance

Effective Date: March 2026

INTIMÉ Miami is committed to protecting the privacy and security of your health information in full compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the HITECH Act, and all applicable federal and state regulations. This page provides an overview of our privacy practices, your rights as a patient, and how to contact us with questions or concerns.

Our Commitment to Patient Privacy

At INTIMÉ Miami, patient privacy is not simply a regulatory obligation — it is a core value of our practice. We recognize that the sensitive nature of sexual medicine demands the highest standards of confidentiality and discretion.

Every member of our team, from physicians to administrative staff, is trained in HIPAA compliance and bound by strict confidentiality obligations. We maintain comprehensive policies and procedures to ensure that your protected health information (PHI) is handled with the care and respect it deserves.

Our commitment extends beyond legal requirements. We have designed every aspect of our practice — from our private consultation rooms to our secure digital systems — to protect your privacy at every touchpoint.

Notice of Privacy Practices

As required by HIPAA, INTIMÉ Miami maintains a Notice of Privacy Practices (NPP) that describes in detail how your medical information may be used and disclosed, and how you can access this information. Key points include:

• Treatment: We may use and share your PHI to provide, coordinate, and manage your healthcare and related services, including consultations with other healthcare providers involved in your care.
• Payment: We may use and disclose your PHI to obtain payment for services provided, including billing and collections activities.
• Healthcare operations: We may use your PHI for internal operations such as quality assessment, staff training, compliance programs, and business planning.
• Required by law: We may disclose your PHI when required to do so by federal, state, or local law.
• Public health activities: We may disclose PHI for public health purposes, such as reporting communicable diseases or adverse reactions to medications.

A complete copy of our Notice of Privacy Practices is available at our office and will be provided to you at your first visit. You may also request a copy at any time by contacting our Privacy Officer.

Your Rights Under HIPAA

As a patient, you have important rights regarding your protected health information:

Right to Access Your Records

You have the right to inspect and obtain a copy of your medical records and other health information maintained by our practice. We will provide your records in the format you request if readily producible, or in an alternative agreed-upon format. We may charge a reasonable, cost-based fee for copies.

Right to Request Amendments

If you believe that information in your medical record is incorrect or incomplete, you may request an amendment. We will review your request and respond within 60 days. If we deny the request, we will provide a written explanation, and you may submit a written statement of disagreement to be included in your record.

Right to Request Restrictions

You may request restrictions on certain uses and disclosures of your PHI. While we are not required to agree to all restriction requests, we will carefully consider each one. We are required to agree to a restriction request if the disclosure is to a health plan for payment or healthcare operations purposes and the PHI pertains to a service you paid for in full out of pocket.

Right to Confidential Communications

You may request that we communicate with you about health matters using a specific method or at a specific location. For example, you may request that we contact you only by mail or at a particular phone number. We will accommodate reasonable requests.

Right to an Accounting of Disclosures

You have the right to request a list of instances in which we have disclosed your PHI for purposes other than treatment, payment, healthcare operations, and certain other activities. The first accounting within any 12-month period is provided free of charge.

Right to a Copy of the Notice of Privacy Practices

You have the right to obtain a paper copy of our Notice of Privacy Practices at any time, even if you previously agreed to receive it electronically.

Right to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with our practice and/or with the U.S. Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint.

How We Use and Disclose PHI

INTIMÉ Miami uses and discloses your protected health information only as permitted or required by law. Common situations include:

• For your treatment: Sharing information with physicians, specialists, or other healthcare professionals involved in your care
• For payment: Submitting claims or providing information necessary for reimbursement of services
• For healthcare operations: Conducting quality assessments, audits, staff training, and compliance activities
• As required by law: Complying with court orders, subpoenas, or mandatory reporting requirements
• For public health and safety: Reporting as required to public health authorities or to prevent serious threats to health or safety
• With your authorization: For any purpose not listed above, we will obtain your written authorization before disclosing your PHI

We will never use or disclose your PHI for marketing purposes or sell your information without your explicit written authorization.

Security Measures

INTIMÉ Miami maintains robust administrative, technical, and physical safeguards to protect your health information:

Administrative Safeguards

• Designated Privacy Officer responsible for HIPAA compliance oversight
• Comprehensive workforce training on privacy and security policies
• Business Associate Agreements with all third-party vendors who access PHI
• Regular risk assessments and compliance audits
• Documented policies and procedures for handling PHI
• Incident response and breach notification procedures

Technical Safeguards

• Encrypted electronic health record (EHR) systems
• Secure, encrypted communication channels for patient correspondence
• Multi-factor authentication for system access
• Role-based access controls ensuring staff access only the information necessary for their duties
• Automatic session timeouts and audit logging
• Secure data backup and disaster recovery systems
• SSL/TLS encryption for all website data transmission

Physical Safeguards

• Restricted access to areas where patient records are stored
• Private consultation and examination rooms
• Secure disposal of paper records containing PHI (shredding)
• Security systems and controlled facility access
• Workstation security policies including screen locks and clean desk protocols

How to File a Complaint

If you believe your privacy rights have been violated or that INTIMÉ Miami has not complied with HIPAA regulations, you may file a complaint through either of the following channels:

File a Complaint with INTIMÉ Miami

Contact our Privacy Officer directly:

Privacy Officer
INTIMÉ Miami
12411 Biscayne Boulevard
North Miami, FL 33181
Phone: (305) 575-2771
Email: info@intimemiami.com

File a Complaint with the U.S. Department of Health and Human Services

You may also file a complaint with the Office for Civil Rights (OCR):

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/complaints

You will not be penalized or retaliated against in any way for filing a complaint.

Contact Our Privacy Officer

For any questions about our HIPAA compliance program, your privacy rights, or to make a request regarding your health information, please contact:

Privacy Officer

INTIMÉ Miami
12411 Biscayne Boulevard
North Miami, FL 33181
Phone: (305) 575-2771
Email: info@intimemiami.com